Aren't we talking about two different issues, namely, safety and service?
Safety has nothing to do with service, and vice versa.
A miserable trip is better than a sudden death.
QF probably has the best safety record of any long-established airline. If that record is being called into question, then the Federal Government should initiate an inquiry.
I was appalled when AirNZ decided to "contract out" its engineering services. If that sort of thing has been going on at QF, it should be stamped out.