Not rising your challenge Falcon, old bean.
Direct no speed, you have email.
All I would add is that the lie ratio from NATS to Serco is well in Serco's favour. Ultimately, we are free to get on with the job with little interruption, and I happen to enjoy the company of my colleagues. Except for Tower Ranger. He's a right wee.....
And he know's I'm kidding, or he would except that I know for a fact he's currently getting rather drunk at the Atlantis!