With all due respect, the company should be identifying who has and has not been refunded. If EFT needs to fund resources to do it, it is down to them. The fact that the owners/management allowed this alleged fraud to happen is down to their mismanagement and poor controls them NOT the customers.
Lets face it a lot of people just get fed up and write such behaviour off par for the course. So moaning on Pprune is a pretty effective way of getting your own back.