they cram you into a middle seat, sandwiched between a bad case of bronchitis and a national pie-eating champion.
You see a great deal advertised, call the airline, wait on hold long enough to lose several relatives, and then find out the terrific $249 fare is actually $1,760
You get to the airport, stand in line like a cow in a cattle chute, and when you finally work your way to the counter, some clerk starts with the typing, staring zombie-like into a monitor, absent any recognizable human quality, typing and typing and typing as if trying to make contact beyond the known universe
Your travel plans change, you call the airline, and they flat-out refuse to give you a refund and whack you $100 a ticket to make the slightest little change.
the airlines have tried to bury her industry, skimping on commissions and undercutting it with online deals.
Guvnor,
The first quote would apply to any low-cost/economy seat. The second almost exclusively to low-cost outfits.
The third to any airline unless you are travelling up the front. The fourth to your favourite airline almost exclusively. ( Do not not fly O'Wearyair if the weather forecast is dodgy ).
As for the fifth quote Mr. O'Weary pioneered that.
What I don't understand is after reading your oft stated philosophy on aviation, you agree with this fools vilification of everything you have stood for!!