Originally Posted by
moosp
One day we will have seats designed by people who can afford to fly in them.
This is the key. Can't see it happening though, can you?
I was asked to be involved in the early testing of the new generation of First seats - spent a day up at Cathay City (got paid a fair sum for my troubles). Gave hugely detailed feedback, as did the other person there that day and I am sure many others.
The differences between what we tested then and what appeared over 18 months later? None at all as far as I can tell. Somebody was going through the motions because the bosses wanted them to be able to tick the box that said "have you tested this on customers". Apparently there wasn't a box labelled "have you done anything as a result of the feedback from the customers".