Mr Tyler/Mr Pratt,
incoming report from the adoring customer, please put on the rose-tinted blinkers that we provided before reading.
With our syconohantic love - as always,
Marketing/Product
(kluge, yours is one amongst hundreds, possibly thousands, of similar reports on this. Note that the senior management have been made aware of these reports - and having considered the cost of actually rectifying the issues, thought about the bottom line profit first. As an aside, when CX introduced the Magellan seat, the 'not so flat' biz class seat, hosties had actually taken photos of several pax who had slipped down during sleep and were being gently 'garrotted' by the lap belt. These were also passed to senior management out of concern for pax safety/comfort - and ignored, sorry reviewed and then ingored, in the same manner. A small glimmer of hope - the lady in charge of selecting all of these seats - Ms Bloefeld (apologies to James Bond) has discreetly 'left the company'. Our sincere apologies - the real people in the airline know how you feel)
Regards,
N1 Vibes