This thread was hardly worth posting.
It may have seemed to be a bad handling delay to you, but in reality its a tough situation.
On the day in hand, aircraft were given 3 hr slot delays when the issue first arose. Later on this changed to 6hrs +, then when resolved came forward with short notice
Most aircraft around the country were getting these slot times.
The situation the gate agent faced;
1) Allow the pax to go back to departures and await further information in the comfort of the departure lounge. (as nobody in any airport knew exactly what was going on that day)
2) Keep the pax at the gate and potentially face further abuse for them being held there like cattle for anything up to 8 hrs because the situation at swanwick was not resolved and all flights faced big delays (Then you would have something to complain about!!)
If option 2 was followed that would mean you would have been stood at the gate for over 1 1/2 hours, not knowing what time you would actually depart! I cant imagine many pax being happy with that either.
I'm sure it wasn't only Servisair that faced this situation as the majority of UK flight were effected that day.
Some people just have to complain about anything
