what about the people who grumble about having to show their passport at the gate. You would not believe the amount of people that complain. And when you ask if they could possibly open it on the picture page you get looks that could kill. All this is said in the announcment and yet they dont listen
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These people are everywhere you just have to smile and grit you teeth because for all the grumpy pax there are many more fantsatic pax out there who do appreciate the job we do.