If you bench mark Byron against almost any other head of Department in Canberra he comes up a very poor second place. In his defence he was left a pile of Poo by the pretender Toller.
CASA needs a well qualified CEO, a leader who is not afraid of change and who can motivate a cynical and bitter middle management that has struggled for years, under resourced in critical areas ( not bodies ) tools to do the job.
A clear set of regulations to work to and legal backing that does act as a model litigant when it is necessary to go beyond the warning stage.