Thanks for the answers guys about how the onboard managers were "chosen". Seems they have hand selected the typical "yes" men and women! You know the crawlers who will do anything and everything, and have hung around the office doing "special projects."
I know a few of the people going over as CSS's and CSM's, and they fit the above bill perfectly. But I would hate to be crew on their flights! The ones I know are fairly junior in their rank and wouldn't know a Jumbo from an Airbus!! Experience goes a long way, and all the training in the world won't substitute for that.