At the same time I feel for the staff, even those who may not have tried anything to improve things, on a personal level.
Yeah right, but they enjoyed a very very nice company culture and working conditions. Sorry, it doesnīt work that way anymore.
I posted way back Alitalia has an office with i donīt know how may people working and the only thing they do is THINKING OF NAMES FOR NEW A/C!
Wakeup and forget about the (italian!!) alitalia!