Why don't you guys realise that your passengers pay your wages and neither have your knowledge of airlines or the ability to read a balance sheet. They pay for their flight months in advance and trust that their airline will still be around when they come to fly. It wouldn't do any harm to explain politely to them why your airline is financially sound because nobody else is going to! Perhaps you don't think that keeping the passengers happy and coming back to pay your wages again in the future is your responsibility?