@Tonyc: Would you mind telling us what he or she said? Just Curious. I'm going to take notes
..promise.
I agree with all the others, that it can calm passengers down, when the Captain speaks to them...however I'm always puzzled when people think the FO or as some still call it "Co-Pilot" can't do the job. (besides giving the captain his coffee
) But i suppose that is a lil bit off-topic.