Wolf-wolf, I reckon this is all crap, and your post is full of of business management course speak.
The console ATC provides a separation service, a flight information service and a SAR service.
These services are tied to the regulations.
When I'm at the console, I'm not thinking about "the business" -
I'm constantly thinking about guarding my backside and doing the best I can
at any given time, under the regulations.
For a lot of the time this requires the exercise of good judgement, something
that cannot be covered in manuals.
The sooner we divorce the operational from the business the better.
We can then exclude at least one level of management, which has got to be a good thing.
CG