Adamastor,
Unfortunately for the travelling public, that is not in their psyche.
The more this debacle unfolds, it seems that the bureaucrats seem to revel in the 'game' they are playing i.e. to bully their staff, and convince the public, through the media, that none of it is their individual responsibilty. That they are working damn hard to fix the problem and it will be sorted on X date.
The reality is that they have decided on a course of action and even if the evidence shows this course of action to be wrong, the egos won't allow it to be changed.
May we live in interesting times.