hostiegirl,
Read what they say carefully. Don't be afraid to seek independent advice, particularly if they want your signature for something. I have been through the same myself and the administrators were trying to get me to sign over state benefit to them. I stood my ground and won. I don't think this will be the case for you guys, but you can never be too careful.
I thought I recognised the voice as being someone else. I felt he was composed, factual, and calm.
Good luck