What Genius thought it would be a good idea to use touch-screens in headrests
I have to ask, having just endured a SIN-LHR flight in BA economy with a child seated behind me hitting me in the back of the head for the best part of 12 hours.
Who thought that the introduction of these would be a good plan, I saw at least two heated arguments in the cabin down the back.
Please cant you change the system to use the arm-rest controls?