I agree. Bullying undoubtedly does affect people and that is not fair. But in my opinion bullying only affects the weak of mind. I can't imagine anything every being sai dto me that I would not dismiss or retort straight away.
ATCO's and the like are generally thick skinned and People who have brought grievances against people in my working life have clearly not been. Not saying that Bullyiing doesn't exist, of course it does, but i believe you can sort it yourself before needing to go through proper channels.