helimutt,
No problem. I'll be more careful in my wording next time....
always ask to see, and then read, the small print
I'm sure we've all learnt that the hard way far too many times......I once lost a carefully crafted website because the hosting provider had said in their small print that no backups were provided
And I'm with you though, there's no reason why (a) Residential customers should be treated like dirt and (b) Why broadband comes with so few guarantees !