Blimey Sunfish, thats all to much for us simple pilots, whose only job was to steer the thing from A to B. and hopefully back again. All this emotional claptrap and stuff out of Harvard, does'nt it really all boil down to personal dislike for some hapless employees, and whose up who and who has'nt paid? All disguised in double talk. I came from a simple world, i'm glad when I was check and training I did'nt have to deal with that stuff, looking at some blokes "emotional needs" you could either fly the bloody thing or you couldn't, black or white, bring it back.