BP, you must have been burned badly as an employer. My history with QF ground crew, on and off, goes back a long time. Some social, addmitedly, but some professional as well. Sheer dedication and love of the job is all I witnessed - plus an incredible level of professionalism. I don't see any less dedication now than I did as a kid when I first saw those guys servicing the 707 on the tarmac at DRW in the 60's. They loved their job then - they would love to love it now. It's the 98% rule - all they need is leadership, and, I guarantee you, they are the best tech workforce in the world.