I saw that on the news yesterday. I'm disgusted.
Of course, I rode to work yesterday on US Air, and was fairly disgusted at them charging two dollars for a cup of water, too.
This nickle and diming the customer is garbage. Everybody in earshot had the same thing to say about US Air, the treatment, the fees, and the service...last time they'll fly there.
They might be saving a dollar here or there, but I've never seen the ticket counters that quiet before. They'd have to try very hard to be any more effective at driving the customers away.
This business about charging soldiers for their bags. Someone ought to be shot over that. What a disgrace.