Agreed, from reading everyones post especially chicken or fish's.. it has been really helpful. I've been writing down customer service experiences and going over them to make sure I will get to the point and wont blab on about pointless things and making sure I mention key points and what they want to hear.
So a week from today I'll have my VRD and will let you all know how I go,
pretty confident it will be all good....
need to go and study for my first aid now! so much to take in..
deon