Ozaub:
Over time, efficiency measures were introduced to improve productivity but the introduction of modern robust systems did not keep pace with the relative reduction in human resources and loss of corporate knowledge.
= they gutted the maintenance planning department and got rid of type specialists as well, as I understand it.
These were very senior ex Lames who knew each aircraft type intimately, read and pondered each AD and possible mod., and then decided what would be done by whom, with what and when, all presided over by the very capable, funny and Gentlemanly, LH.
My observation is that the money these intelligent Gentlemen saved AN over the years vastly outweighed their salaries many times over. For some of them , I spent many pleasant hours forensically examining IPC's, tracking down pathways of mods to save older spares. But of course all a new manager could see would be old farts sitting in cubicles pushing paper.
Ultimately the loss of these few fine men cost the airline it's AOC and it's life in my opinion.
But that was back in another world.