I thought he came across as the usual sanctimonious old prat as always.
He continually spouted the same crap...no fuel charges, BA do it this way. Biggest airline in europe, etc etc etc....
If I hadn't been so knackered, I would have thrown my pc at the telly.
The man will be long gone by the time Ryanair have lost their way.
Shame, cos they were a fine company to deal with in the mid-90's.