V91, max1,
OK, perhaps I was a bit harsh, but I was trying to dispel the aura that all the off-line people in the past were knights.
I agree that the Airservices and its predecessors of the past and their culture are gone, and I trace this directly to the arrival of TFN.
Gee, that's a bit harsh. To tell the truth, I don't even know what TFN means, though it appears to apply to Mr Russell. I haven't been in an active position since March 2007, and Russell seemed to me a couple of steps above his predecessor, but in hindsight the staffing position has been pathetically ignored and he has to take responsibility.
His positon looks untenable, but I question whether there is anybody else who can do better, given the underlying tenet that the bottom line is the only line.
Let's face it, the golden days of aviation are gone, the bean counters now run the show.