I was a passenger in that flight and can vouch that whatever the Captain said was true. The Captain was Garry Kravits. It was a complete mess by UAL and we reached Hong Kong at 2.30 AM on 28th and I reached home at 4 AM after being 33 hours on the road as I connected to UA - 895 after coming into ORD on a domestic leg.
It was ridiculous, the way in which the whole incident was handled.