bear11
As much as you may hate it - these are your customers - regardless of whether they are paying £2 or £2000 for their seat in your aircraft.
Yes some may have had a few pints (or more), some may be louder than you would like but why not try some CRM (
Cabin Resource Management?) and educate the b*("*&"£ a bit. Then their reactions may be a bit more relaxed due to the new found confidence in flying that you have instilled in them
