KLM online is a disgrace.
To come at it slightly grandfatherly…. The original website was a shonky piece of work that barely functioned. Then they ‘merged’ with Airfrance, there was a brief attempt to get the two websites to work in tandem but that clearly failed, during which time the KLM website didn’t function for a few weeks.
Last week the website worked for me at work. Today, it doesn’t. This will be because some KLM genius tweaked some software and the new version doesn’t work with the office activeX filters. Or possibly because the site isn’t working or possibly because my IT colleagues at work have done something to stop it working by raising the security levels. I noticed that Opodo doesn’t work today either.
It should be a pre-requisite that a companies front end channel should work with the majority of modern corporate firewall standards. The constant effort by some stupid IT geek in a backroom of the company trying to get his HTML to be sexier than his mates by putting in flying 747's across the screen might satisfy him and look great at home but if folk can't buy 'in their lunch hours' from work then....
The KLM website it appalling, and if the CEO understood exactly how much money he was losing via his site’s downtime, he’d hire me to fix it. In the meantime, anyone moving money in NL or BE through a certain large bank can thank me for it getting through on time with the minimum of charges
