viewpoints
Monday 28th July, 2008
Air Niugini management should be sacked!
The continuous problems facing Air Niugini, the latest being the stranding incident at Sydney involving some 200 Catholic youths, is an embarrassment to this nation.
Pilot shortages, workers strike and daily domestic and international flight disruptions are becoming common problems for the carrier. Even the ground customer service of the airline compared to others like Airlines PNG and Qantas is poor.
There is no courtesy of a smile or hello to their number one assets who are their customers. Most often you find one ticketing officer attending to 10 or 15 people while other customer desks are left unattended with only the computers left idle. The majority of the public is tired of buying into the excuses that the airline is performing financially well. I think it’s time the Government and Minister responsible should sack the current board and management in view of all these continuous problems because it is a shame when customers are always being denied quality services.
If the management and board cannot effectively miniminise these problems it is only proper that they be replaced.
