i know the crew personally and ALL of them are extremely capable of dealing with the abusive, ignorant passengers that unfortunately these days pay our wages. and force is always the last option as genuine aircrew will know. if this crew were put in a position where they felt unable to control the scum we have to deal with on a daily basis who think they are above and outside the law then I applaud them for the action they took.
not just for them but for the 99% of the rest of the pax who were also present.