Again you missed the point, it is not the agents fault in a lot of cases either. It is the poor and mismanaged subcontracted agencies that are used, BY AIRPORTS not by airlines or agents. It is not up to the airline or agent to pick this, they are usually not given a choice. You must also understand, agents and airlines dont have the insurance to deal with this passengers in a lot of cases. Therefore thats why help cannot be provided by anyone but the insured company in the airport. Also, it is other full-service airlines that have to put up with this service, and I have seen much worse treatment on full service carriers than on Ryanair. But as usual, because Ryanair are an easy media target, their issues are always highlighted the most. Im not defending anyone here, I just wish people would look at the bigger picture, instead as always laying the blame on the first person they see, without looking at the service lines.