It really annoys me when Ryanair get slammed in the media for wheelchair treatment. When in actual fact it is either down to the handling agent or the airport. It's not always the handling agent, in most airports a separate sub-contracted company deal with special assistance, and thus it is their responsibility. The airline i.e. Ryanair pass on the information to the agent. Which they do do, in the form of an SSR comment on the Ryanair manifest (if this was requested by the passenger at the time of booking). It is then the responsibility of the handling agent to pass this information onto the subcontracted company.
Many reports recently have been about Ryanair and their handling agents treating wheelchair pax badly, however when you look more closely, and you actually understand the process in depth, you will see and realise it is these subcontracted companies who have lack of staff, or equipment. This is not in the control of FR or the agent in a lot of cases.
Ryanair's treatment of these pax has dramatically changed, and the wheelchair voucher now seems to be being phased out. During the short 25 minute turn around, the passenger is boarded first or seats are reserved for them to board last. This is what should be being done, by all parties, in particular by the agent and the special assistance company.