"I'm looking at the plane now and on the left hand side, just forward of the wing, there's a gaping hole from the wing to the underbody," she said.
"It's about two metres by four metres and there's baggage hanging out so you assume that there's a few bags that may have gone missing."
If the FWD Cargo door is intact, as Buster says; it sounds like a pneumatic duct rupture near the cross over duct. I don't think you can blame this on the bean counters though.
