This whole story stinks if you ask me, lots of contradictions throughout. Yes there was an error made - we are all human, but I think this woman is jumping on the band wagon just like the family on Monday.
There claim to stardom - the passengers must take some of the fault......fancy not knowing where they are flying too.......come off it, the crew announcements would have said Turkey, the route map on the aircraft shows Turkey and the Captain PA would have said the route they were taking to Turkey. Even if they did not know where Arrecife was, surely the route map & inflight brochure would have shown this !!!!!
What about all of the good the handling agents do.............diversions, emergency landings, deaths on aircraft etc this never gets mentioned by the Airport, Airlines or media. The guys n gals at CWL are all over worked & under staffed.