Yes, I agree and certainly wouldn't want anyone else to be made to go through the same situation. Unfortunately though the gentleman in question is very forgetfull and we are still trying to get hold of all the facts. He is easily confused and we need to ensure that we have an account of exactly what happened before it can be taken any further.
Once again I would like to thank all of you for your advice and opinions on this and I will let you know what happens
EagleStar