SallyAnn - Oh I agree he should complain and should recieve some kind of compensation but if the company deny any wrong doing or liability I would be wary about spending a lot of time and money on it unless there is evidence of the link. Report from the hospital?
Dollydaydream - He is 79. He's got a flight to catch, he's probably been told it's ok and he's holding up a queue. Not hard to imagine what might have happend.