ok i work on the ground. I was boarding an Easyjet flight and it was raining outside. The passengers dont actually have to walkthat far but i almost laughed when a lady came up to me with disgust on her face saying "dont you provide complimentry umbrellas at all?" i felt like saying to her you do relise your flying easyjet and notba first class, and even then i dont think they have complimentry umbreallas do they??? lol