Etihad worries
I've booked return flights with Etihad from LHR to SYD in November as they're offering a great deal considering the current climate. I was initially excited because Etihad are promoting themselves as the next Emirates but there are so many reviews I've read since booking, that slate Etihad for poor customer service, (miserable flight attendants, unclean toilets, thinly padded seats, unhelpful check in staff and faulty IFE being the most common), that I'm beginning to worry that I've made a terrible mistake now. The only gripe I've got so far is that Etihad don't show any seating plans for their aircraft and though I've emailed them twice requesting this information, so far I've yet to receive a response (A340-600, if you're interested) - not a great start.
Can anyone ease my worries ??? (or at least get me a seating plan)