We had 2 pre-booked seats for our Malaga - Bournemouth return flight, but when we checked in we were told we didn't have seats together - eventually a superviser made a phone call, which initially said we didn't have pre-booked seats, but then said we did, and for some reason the computer "had the wrong code".
So we were told to claim a refund on our return from "the call centre", as they were unable to refund at the airport.
After 25 minutes on hold to an 0871 (10p/minute) we were told the call centre couldn't do this - we had to email the "errors" department at
[email protected], and they didn't have a phone number.
After a week we haven't even had an acknowledgement that they have received the email.... I know it's only £10 (plus the call costs) but they are quick enough to take the money in the first place... does anyone have a phone number that might be used to hurry them along?
Or does anyone have recent experience about how long this kind of thing might take?