Gwyn- it was posted on Rumours and News and moved here. In no way can a subject like this be posted there, especially by someone with a bit of posting history! I take your point about wage payers, but this is actually a forum for Prof Pilots to discuss aviation, with access open for all. When it becomes a forum for ungruntled passengers to demand explanations for their flights, I, along with most other pilots will leave (to great applause, maybe). BTW, my wage payer is actually my employer, who has my loyalty. Any issues passengers have with their flights are better addressed to their airline, not to the generic staff group who had the responsibility to transport them!