PPRuNe Forums - View Single Post - Qantas once took a moral stand. Believe it, or not...........
Old 16th Jul 2008, 11:14
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B A Lert
 
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But Qantas Group general manager of customer product and services Lesley Grant defended the move, which she said was motivated by passenger demand.

"The availability of cigarettes reflects customer demand," Ms Grant said.
Let's see the evidence of this demand especially as the incidence of smoking is declining. How can this woman defend an issue that cannot be defended on any account?


Regardless of what the product might be, if we see changes in demand we review our product range."
Qantas research will show that pax want more legroom, no fuel surcharge, lower fares, better food, punctual flights etc etc as nauseum. These matters must rank higher than selling coffin nails.


Full service inflight shopping also was offered by Singapore Airlines, Cathay Pacific, British Airways and Virgin Atlantic, she said.
So what? Does this make this dopey silly decision correct? Some people murder but is it logical that we should all murder?

Last edited by B A Lert; 16th Jul 2008 at 11:16. Reason: Correct typos
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