One of the biggest problems is that Trevor Brackston is hardly ever there as he works for a Florida based airline (together with his ex business partner, Ben Wood)
It was like that 4 years ago when I was there too. They were absentee owners, I absolutely knew something like this was going to happen, even then. That's not to say they aren't two very nice guys, they are.
I saw something very similar happen to a family friend, who loved sailing, started taking ever increasing amounts of time off work to pursue his passion, and took his eyes of his cash business, with similar results. When it comes to handling money, no one, but no one can be trusted. Even family members or people who have worked for you for 30 years.
I similarly had trouble getting my money as I was leaving. Fortunately I was still in Florida a few weeks later and stood in the office of EFT and stated that I wasn't leaving until I had the money in my hand.
The charming Charlotte.... What a surprise, who ever could have thought that self important spoilt brat could have done such a thing!?