If the pax are paying my wages, can i have a raise then?
If you improve the service, yes.
I went on a trip by aeroplane a couple of weeks ago because it was cheaper than the train. But I took the train home, despite the higher cost, because the experience of flying was just so awful, and what with the check in time and the security queue time and the delay for unscheduled refuelling and the delay for a new slot it was actually slower than the train. Plus the plane didn't have a mains socket and free wi-fi like wot the train did.
So ... on that route, get rid of the queuing and the delays, so that the plane is actually faster than the train, and you can get away with putting the fare up to somewhere nearer the train fare, and thus have a pay rise - easy peasy!
