Wobbleplank,
Thanks for the reply, thats reasonable and I should have made the connection of missed slot myself, as you can imagine, the way it was said by the CC didnt lead me to make the link.
As you said, shame the anouncement didnt add the bit about the tech-glitch delay causing the TO slot to be missed etc. It would have totally avoided the negative feeling.
I think that with people flying more and more these days, airlines can no longer just give out any old excuse and expect their customers to accept it, because they may actually have an inkling as to what "may" have happened from past experience....(even if that may be wrong).
Regards, SD..