C-Map, who either own or are somehow connected with Avmap, are a useless outfit which rarely replies to any questions. This is Avmap's weak link. In the USA, somebody set up the whole distribution/support network so the Italians don't have to deal with customers
THats true! I dealt direct with them in the US when I bought mine, got the unit, both the US & UK databases, software and battery pack & charger and still cost less than if I had bought from the Italians!
J.