PAXboy et all
so i guess the thread does show it is down to information
The first airline with or without subcontractors who manages to put a reliable information SYSTEM together perhaps as suggested including info at check in, via SMS etc will be the winner.
Everyone can accept delays due to unforeseen or force majeure reasons such as weather, tech issues.
The more problematic ones are those due to air congestion, strikes or lousy HR issues (BA), ground crew mismanagement etc.
But the long and short is that truthful, accurate and timely information (all three criteria being achievable) will help no end in reducing everyone's stress crew and pax alike.
But i guess it is airline management wanting to cover up (too) tight scheduling of crew and planes, covering up HR issues within the carrier, who have caused this intended misting up of the reasons of flight delays, not in the least perhaps for fear of claims.
so which airline has the balls to stand up and take the lead?