Well what do you expect from a bunch of New Yorkers!
This is the problem with big monopoly airlines. Management only seems to care about packing their golden parachute. What ever happened to the practice of VP management being forced to ride around in coach undercover? What ever happened to the practice of management having to eat the same food each day that they put on the airplane?
The result you get with no adult supervision is vindictive ground staff, who daily deal with pax anger, are unaccountable to anyone, and knowingly lie to everybody about everything all the time.
Gawd, What a dishonest industry! The system is broken! We need to first break up the oil companies and then break up these monster mediocre empires on the ground, starting with security and ending with the individual airline.
No wonder the rich won't set foot in a public airport anymore. They timeshare biz jets at reliever airports, even though it costs them a fortune; just to avoid the misery.
Give me the early 70's/80's any day! When people dressed up to go to the airport, and everybody was polite to the passenger.