Lauderdale
OK, fair call, but you show me any ATC unit of any description anywhere that doesn't have some sort of favouritism going on, whether it be the local carrier, or the company that gave the best upgrade most recently to that particular controller
Plus, if a carrier is regularly not paying attention to what's going on, and expecting CFMU to pick up the pieces for them each time, then it's only reasonable to expect a slightly more jaded perspective of that carrier by the CFMU, however right or wrong that may be. Native language is always useful, but there are many nationalities working in the CFMU, so it depends who you get on the phone what the native language is
Davidoz
If there is genuinely a problem with how IFPS operates, then you're absolutely right to file a comment or complaint. My previous comment still stands though, in that IFPS is tasked to apply the airspace requirements of whichever ATC units a flight intends to pass through. Over the years this has annoyed a lot of people in the real world, but in fact it is only doing what should always have been done, in other words, making sure that a flight plan is accurate according to the local requirements. Now, in doing this, IFPS can and does get things wrong, but this may be due to poor definition of requirements by the ATC unit (for example, there was a thread somewhere about similar issues, and guys from NATS plainly stated that they do not pass all their requirements to CFMU for implementation, as they find it better to keep some things for themselves). It may also be due to poor judgement by IFPS staff, but to expect them to be able to get it right every time is a little ambitious at best - roughly 30,000 flights per day, in CFMU airspace, of which around 16% are treated manually, gives about 5,000 manual messages across the entire Eurpoean airspace and more, plus all the associated messages.....
I have a certain level of contact in CFMU, so I could perhaps get someone to look into your case before you go any further, if you like. PM me if so.
FD