Sometimes you run in to people, trainers and examiners, that just should not be in the position that they are in. However, this is true for all positions, in all kind of companies. Maybe you did well in the sim, maybe you are a nice guy with good CRM skills, but sometimes its just about the right, or wrong, people in the right, or wrong, place and time.
I have applied for a job once and was contacted and asked to supply more documentation to "proceed with your application". 1 week later I was contacted with "At the moment we have no suitable positions" etc etc.
It just did not add up with earlier communication so I got in touch with them asking if my CV had not been mixed up with another applicants by any chance. I got invited for an interview that same day.